1. What should I do if I haven't received the email with the link and instructions to complete my account?
Check your spam folder. If the email is not there:
- Complete your account on uxpertise.ca.
- Click on forgotten password. The username is the email address provided by your organization.
2. What username do I need to log in?
- Use the email address provided by your organization.
3. Why is my email address already indicated when I log on for the first time?
- Your organization has already preregistered you.
- If you have previously completed training using this email address, your account is already created. If your password is forgotten, see question 4: How do I reset my password?
4. How do I reset my password?
- Go to the Aléas Campus home page.
- Click on Forget your password?
- Follow the instructions.
5. Do I need to complete my profile?
Yes. Fill in the following sections:
- First name
- Last name
- Organization
6. How can I prevent emails from ending up in my spam folder?
- Click or double-click on the sender's email address (info@aleas.ca).
- In the box that opens, click on Add to contacts.
7. How long does the training last?
Self-directed modules take between 35 min and 1h15 to complete. This time varies according to your commitment during the training.
Modules can be completed at your own pace. Validate your access deadline and make sure you complete your training before this date.
8. Is there a deadline to complete the training?
Yes, the expiry date appears in the My Space section, under the My Activities tab.
9. How do I access my training?
In your account, click on My Space and My Activities.
10. Why am I registered for training?
Your organization has registered you for Aléas training. Our training courses will enhance your knowledge of travel risk management and help ensure travellers’ health, safety and security.
11. Is training mandatory?
It is important to check the conditions with your organization. Completion of the training may be mandatory.
12. Why must I use Chrome, Edge, Firefox and Safari?
The activities are optimized for reading on browsers of the latest version or generation. The recommended version for Apple devices must be later than 9.0. and for Android devices must be later than Marshmallow.
No support is offered for obsolete browsers. The technologies used require one of these browsers.
13. I can't log in or access the videos or audios. What should I do?
Try your browser's private browsing first.
If that doesn't work, unblock popup windows for the aleas.uxpertise.ca website. To do this :
- Go to your browser settings.
- Select Block popup windows and click on exceptions.
- Add the aleas.uxpertise.ca website;
- Click on Allow.
For further information, click on the appropriate logo browser you are using :
14. How do I clear my cache?
Try your browser's private browsing first.
If that doesn't work:
- Go to your browser's privacy and security options.
- Delete your browsing data.
- If the problem persists, refer to your organization's training contact person or consult your IT support department. Your organization's firewall may be preventing the course from working properly.
15. How do I know the status of my training progress?
- Click on the menu at the bottom left of the page to view the training sections.
- A green dot next to a section indicates that it has been completed.
- A white dot indicates that the section has not been completed. A few seconds of viewing or a few clicks may be missing.
16. Why is there a padlock 
that prevents the opening of the next module, certificate or questionnaire?
Modules must be completed in the order indicated before accessing the next module.
Padlocks also prevent a video or module from being opened before a specified date. When the time is right, the padlock will disappear, giving you access.
17. Why complete the survey at the end of the training?
The survey at the end of the course is used to improve services on Aléas Campus.
18. Are the answers to the post-training survey confidential?
Yes.
19. Why does it indicate that I have not completed my training?
To make sure you have completed the course:
- In the menu at the bottom left of the page, make sure that all sections, videos and quizzes have been completed.
- Green brackets indicate completed sections.
- White dots indicate that a section has not been completed, and that a few seconds of viewing or a few clicks are required to complete the training.
20. Why is the button Next not accessible?
Once a video has been viewed in its entirety or the audio has been completed, the button Next becomes accessible.
21. Will I receive a study certificate?
The certificate is not available for all our courses.
If a certificate is available, it will appear in the course content once the course has been completed. If in doubt, check with your organization's training contact person.
22. Why can't I download the certificate?
You may have forgotten a question, or a video may not have been viewed to the end, and your training may not be
finished. To make sure:
- In the menu, bottom left, make sure that all sections, videos and quizzes have been completed.
- If the dot is green, it means that the course is complete.
- If the dot is white, you may be missing a few seconds of viewing or a few clicks.
- Return to this section to complete your training and download the certificate.
23. Will I be able to take a break during the course?
Yes. The asynchronous part of the training allows you to do the training at your own pace. Your progress is recorded.
24. Do I need to download any attachments before the synchronous training?
No. However, you must have consulted them.
Please note that attachments will no longer be accessible after the training end date. To keep the documents, you must download them.
25. Do I have to complete the training in a predefined order?
If applicable, the modules are presented in the order to follow.
26. Who has access to my training results?
People with the supervisor role in your organization have access to your training progress.